Our Frequently Asked Questions
You might find your questions from below, otherwise get in touch with us!
I want to refund my purchase!
Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. In order to be eligible for a refund, you must write an email to our support team and explain the reason why you would like to be refunded.
My order confirmation email does not arrive?
Confirmation emails are received shortly after an order is place. Just for your information, placing an order can take up to 12 hours from the moment you have ordered the product. Why? Because we are currently still working for our respective employers and we manage this site on 100% of our free time.
If you do not receive your confirmation email right away don’t be alarmed. Your confirmation email may experience a delay if your order was placed during a period of high order volume or maintenance. If so, please reach us at firstname.lastname@example.org, and we will get back to you within 24 hours.
How long does shipping take?
As we do not have a wholesaler, reseller, or other third party in our value chain, our products are shipped directly from the factory where they are manufactured.
It is about 2 to 4 weeks. Don’t forget you can at any time track your parcel.
Is your website secure with my personal information?
Of course, we use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used only by the payment service provider (PayPal, Stripe). Honestly, don't worry, we're not a scam. It still exists on the internet, but it's getting difficult with new standards and security technologies.
What modes of payment do you accept?
You have different options: You can directly use your credit card by choosing the right option at the checkout or use PayPal services.
When will I receive my order?
Depending on the postal services available in the area where you live, you might be able to track your parcel. In the confirmation email for your order, you will find the tracking number.
When you got your tracking number, you can look up and get info by using this service: parcelsapp.com
What do I do if I never received my order?
You write us an email at email@example.com and an awesome team will reply to your questions! :)
What do I do if I received a defective order?
If you have any problems with the product, please write to us.
How do I make changes to an order I’ve already placed?
If you have not received yet the confirmation order email, you can try to send us an email. However, we cannot ensure you to satisfy your demand and we already apologize for it.
Why your product is not branded?
We invite you to watch this video: https://www.youtube.com/watch?v=GgBpyNsS-jU
That is the essence of our thinking. No need to increase expenses to print the logo on our toothbrushes again. Less is more.
Oh, and it allows you (or your children? :) to develop your creativity by customizing them as you wish (but then careful, don’t compost it!).
How is the product made?
Excellent question. The handle is made out of natural bamboo “wood” and the bristle from biodegradable nylon 4, it is actually a synthetic nylon (60%+ bio sourced).
The bristles are charcoal-infused for a natural way to bleach your teeth.
Where do the materials come from?
Excellent question. The handle is made out of natural bamboo “wood” and the bristle from biodegradable nylon.
Are these bamboo toothbrushes effective?
Our product relies on the evaluations and opinions of oral health professionals. A bamboo toothbrush allows you to brush your teeth as well as a plastic brush. The lifetime is equivalent (it also depends on the user).
Are your toothbrushes dangerous for health?
Not at all! No pressure. Since our toothbrushes are produced with 100% natural materials and without chemical treatment, there is no danger for anyone (of course we also use our toothbrushes... just in case ;)
How are the hairs colored?
In manufacturing, the color shades are 100% natural without additives that are toxic or harmful to health.
Do the bristles infused with vegetal coal really bleach the teeth?
The plant coal can - thanks to biological property - whiten the teeth in a natural way. This material has been used for thousands of years for its properties.
A lot of dental experts recommend charcoal to help bleaching teeth in a natural way.
I'm a retailer and would like to stock your product, how do we do?
Contact us and we will see what we can do for you ! :)
Is our packaging sustainable?
Made out of 100% recycled cardboard, we guarantee that the packaging of the toothbrushes is totally sustainable. However, you will have to throw away the plastic (in a trash) in which you will have the content of the parcel. For now, it is hard to ship the product in a different way. We are trying to opt for a 100% cardboard box solution, but it is not easy and not resistant enough yet.
When should I replace my toothbrush?
Oral health professionals recommend changing your toothbrush every 2 to 3 months. As soon as the hair is deformed or frayed, it should be considered for replacement. It is also important to note that this depends on the user of the toothbrush. Some people brush their teeth with much more pressure than others, wearing out the bristles, and therefore the brush much faster.
What did you think about our FAQ?
Thanks for sending us your comments about it!